Privacy Policy

FoodAtDoor ("we," "us," "our") operates the FoodAtDoor food delivery marketplace platform, including our website (foodatdoor.in), Customer App, Restaurant Partner App, and Driver App (collectively, the "Platform"). This Privacy Policy explains how we collect, use, share, and protect your information.

1. Who We Are

FoodAtDoor is a food delivery marketplace connecting customers with independent restaurant partners across India. We are a technology platform and marketplace only — we do not prepare, cook, or sell food ourselves.

2. Information We Collect

• Name, phone number, email address
• Delivery address and location data (for order delivery and restaurant discovery)
• Order history and preferences
• Payment information (processed securely by Razorpay; we do not store your card or bank details)

• Business name, address, contact details
• Business registration and KYC documents (for onboarding and payment settlement)
• Bank account details (for payouts, processed via Razorpay)
• Menu, pricing, and order fulfillment data

• Name, phone number, government ID (for verification)
• Real-time location data (while on duty, for order tracking and delivery)
• Bank account details (for payouts)
• Vehicle and document information

• Device information (device type, OS, unique device identifiers)
• App usage data and crash logs
• IP address and approximate location

3. How We Use Your Information

• To process and deliver orders
• To facilitate payments and payouts via Razorpay
• To verify identity and prevent fraud
• To send order updates, OTPs, and service notifications
• To provide customer support
• To improve our Platform and develop new features
• To comply with legal and regulatory obligations

4. How We Share Your Information

We share information only as necessary to operate the Platform:

• Razorpay (our payment gateway partner) — to process payments and payouts
• Restaurant Partners — receive customer order details (name, address, order items) necessary to fulfill orders
• Delivery Partners — receive customer name, delivery address, and contact number necessary to complete delivery
• Firebase/Google Cloud — for authentication, data storage, and app infrastructure
• Legal authorities — where required by law, court order, or to protect our rights and safety of users

We do not sell your personal data to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion at any time (see Section 7).

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including encrypted data transmission and secure authentication. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You may:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data, subject to legal retention requirements
• Withdraw consent for marketing communications at any time

To exercise these rights, contact us at the email below.

8. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the app or website. Continued use of the Platform after changes constitutes acceptance.

10. Contact Us

For privacy-related questions or requests, contact: